Brick building with a sign that reads 'Now Open The Vet Station'. The entrance has a red door with a rounded arch and a smaller red door beside it. The sign features a dog illustration and contact information.

24/7 Care at The Vet Station

At The Vet Station, we want to make sure your pet always has access to veterinary advice, even when our clinic is closed.

With support from VidiVet and Vets Now, your pet can receive professional care and guidance 24 hours a day.

A wooden desk with a closed laptop, a notepad with a pen, a stack of white papers, a small ceramic cup, a glass vase with a purple flower, and a modern white table lamp with a rounded shade.

During Our Opening Hours

If your pet needs urgent care during our regular opening hours, please call the clinic immediately.

Our team will do everything possible to see your pet as quickly as possible.

Calling ahead allows us to prepare for your arrival and provide the best care for your pet.

Call us
A wooden desk with a closed laptop, notebooks, pen, a cup and saucer, a modern white lamp, a glass vase with a purple flower, and a stack of papers or notebooks in a minimalistic workspace.

Veterinary Advice 24/7 with VidiVet

All of our clients have access to VidiVet, giving you 24/7 access to a trusted veterinary professional.

If you need advice outside our opening hours, you can contact VidiVet through the app. A qualified vet will review your question and send you a personalised video response with guidance on the best next steps.

This can help you decide whether your pet needs urgent care or if it is safe to wait until the clinic reopens.

How to use VidiVet

1. Register your account

2. Download the VidiVet app

3. Submit your question through the app

4. Receive a video response from a qualified vet

Register for VidiVet

Out-of-Hours Emergency Care

If a VidiVet vet advises that your pet requires urgent in-person care, our out-of-hours emergency service is provided by:

Vets Now — Staines
Willett House
138 Kingston Road
Staines-upon-Thames
TW18 1BL

📞 01483 313 438

You can also call our usual clinic number, and you will be redirected to the Vets Now emergency team.